FlowSell product documentation
A clean overview of the workflows FlowSell supports across inbox, CRM, campaigns, automations, analytics, teams, and billing.
Core Platform
- Unified inbox for WhatsApp, Instagram, Facebook, and Messenger conversations.
- Contact management with source tracking, segmentation, assignments, and activity history.
- Team roles, permissions, workspaces, and performance visibility.
Automations and AI
- Visual FlowSell Flow builder with triggers, conditions, waits, and channel actions.
- AI reply, classify intent, and extract field nodes for operational workflows.
- WhatsApp payment, form, template, media, and CRM action nodes.
Campaigns
- Create WhatsApp campaigns with templates, mapped audiences, and scheduled delivery.
- Sync custom audiences into contacts and track delivery, read, retry, and failure states.
- Use analytics to compare campaign engagement and audience performance.
Analytics
- Dashboard metrics for contacts, active automations, campaign performance, and usage.
- Flow analytics with executions, completion rates, submissions, and collected data.
- Campaign analytics for delivery rate, read rate, click activity, and failed sends.
Settings and Billing
- Connect Meta channels, manage WhatsApp profile details, and configure workspace settings.
- Set up business hours, notifications, invoice formats, pipelines, follow-ups, and assets.
- Review subscription, usage limits, invoices, payment methods, and Meta billing.